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The Phoenix at Milton

4.5 (249 Reviews) 13943 GA-9, Milton, GA 30004

Assisted Living, Memory Care

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Ratings & Reviews

Respectful & Friendly
Effective Communication
Cleanliness
Quality of Care
Activities
Meals & Dining
Likely to Recommend

Review by Janet B.

January 2023

Review by Anonymous

January 2023

Review by Hellaine N.

January 2023

The people are friendly, and it's a nice environment; but the room is very expensive. You could go somewhere else and get the same thing for a cheaper price, especially if you don't need a lot of care.

Review by Ryan R.

January 2023

They're friendly, and it's clean.

Review by Anonymous

January 2023

We looked at The Phoenix and another high end place in Alpharetta, and this looked more comfortable and friendly. The staff cares about the residents. They're not just another resident. They know who they are and understand their personalities.

Review by David R.

December 2022

It is well run and nice. It is a more of an assisted living. It breaks the mold of nursing homes. It is good.

Review by Anonymous

December 2022

They do seem to do a lot for the residents, and the food is good. They have activities to keep them entertained, so overall it's a good place to be.

Review by Anonymous

December 2022

It's a good community of residents and staff which I don't think is the case everywhere. A family member really needs to be involved. It's so sad when you see someone with no family or friends involved.

Review by Jeff M.

December 2022

It is a very nice facility. It appears to be well run. The care givers and the staff seem to care a lot about the residents. I think it is priced effectively for what you get.

Review by Anonymous

November 2022

It needs some improvements. The personnel, management, dining staff, and executive people all need improvement. They go through too many executive directors.

Review by Anonymous

November 2022

The care is great, and the activities are great. It's just the cleanliness that I have a problem with.

Review by Janice S.

November 2022

Review by Melissa P.

November 2022

I highly recommend. I haven't had any problems. Getting her in there was very easy, the staff is good, and it's clean.

Review by James M.

November 2022

Everything from the condition of the facility to the staff and even the cost is reasonable for what you are getting. In addition, the location is good and quiet.

Review by Anonymous

October 2022

This is the second community my mom has been in, and it's more engaging, has more social activities, and has a good medical staff.

Review by Karl M.

October 2022

It's a very quality community with quality staff. The rooms are also very nice.

Review by Steven F.

October 2022

It's much better than the place where they

Review by Sonja F.

October 2022

Review by Alison T.

September 2022

It's inviting, and the staff seems to care about the residents. For the most part, my Dad is happy there.

Review by Julie G.

September 2022

The environment is pleasant. The overall community and common spaces are very home-like. The staff is very good. They're kind and conscientious.

Review by Anonymous

September 2022

They take good care of the residents on a personal level. They get to know them as people.

Review by Anonymous

September 2022

It's nice and clean, and the people seem to care. Only one of the elevators work right now. Last week, both of them didn't work. Mom has a wheelchair and is on the 3rd floor. A CNA and med tech helped carry Mom up two flights of stairs. They asked that the residents stay on their floors for the time being and the staff use the stairs until they got at least one of the elevators fixed, but that made the residents feel stranded.

Two months ago, lighting hit the air-conditioning compressor, In the middle of Summer, they were without air-conditioning. It took them a while to figure that out; because it had never happened before, and there were no guidelines to follow. They opened the windows, but the residents were in 88° air. They ended up getting truck sized units for each building to help the staff and residents not overheat. The also bought individual air-conditioning units for every room.

The building isn't that old; so as a casual observer, I wonder why the elevators went out in the first place. I don't think they communicate in a timely manner when warning residents and/or family members when these things happen, either. They got caught off guard by an issue with no Standard of Procedure to follow. They don't seem to have guidelines for things like power outages, a/c outages, elevators being down, etc. I don't know if that's a corporate thing or no. The staff deserves gold stars and more money. They worked in that heat and were drenched.

Review by Samantha S.

August 2022

I have toured a lot of places, and my dad was at another place. This place is a lot nicer, and the staff are friendlier.

Review by Anonymous

August 2022

The staff members are very nice people. Your loved one will be well cared for.

Review by Deborah H.

August 2022

It is appealing and clean. The staff is very very nice. They look after everyone. They take good care of everyone there. I has taken me a while to learn about the people there because of COVID. I feel better and better about the staff there. I would recommend it.

Review by Anonymous

August 2022

I like Canton better. They take care of the residents, for sure. It is a great place to be if that is the one you have to be in. He has been in two communities, and I just like the Canton one better.

Review by Anonymous

July 2022

I would tell them to run in the opposite direction,. I would tell them to go anywhere but there. I think the caregivers and the med cart workers are hard workers and dependable. The directors and management are a complete nightmare.

Review by Dave B.

July 2022

They show professionalism. They are also friendly and have smiling faces.

Review by Anonymous

July 2022

It's gone downhill since Mom has moved in. It's a shame. She's there, because she still has friends there and is used to her surroundings. I visit every day, because I don't feel comfortable not checking on her. I would have given them a huge recommendation months ago.

Review by Anonymous

July 2022

It is a nice and smaller community. It is more like close-knit family. It has more of a family feel. There are nice rooms and good food. They care caring and seem to do well.

Review by Nancy T.

July 2022

The quality of care and the community itself are of high standards. They care about the work and service that they're providing.

Review by Janet B.

July 2022

There is no independent living here, but other than that, the staff are friendly and efficient. The community is very clean, and we are looking forward to visiting and having picnics, once the weather cools down.

Review by Hugh "Rusty" G.

June 2022

We have always had a good experience with the care that our loved ones get. All of the aspects work out pretty well.

Review by Debbie R.

June 2022

The residents are all so delightful and sweet. They take care of each other. It is a nice mix of males and females, and different ability levels. There is enough routine in the activities. They have daily meditations and stretching. There are things that happen on a regular basis. There is something everyday for everybody. The staff is exceptional from the housekeepers, to the maintenance staff, to the front desk, to the activities people. Everyone is top-notch. It is such a blessing for us to have found this community. I do not know what we would have done without them. They were a godsend. Dad is so happy. My dad won't hear anything about moving.

Review by Hellaine N.

June 2022

It is a really nice place. It is expensive, but you would enjoy living here.

Review by David R.

June 2022

It is a nice environment with people who care. The variety of people who are residents is diverse enough that I think it there are good interactions.

Review by Jules W.

June 2022

The staff is experienced and takes care of you.

Review by Anonymous

May 2022

It's been great, my mother has enjoyed being there and she has been in good hands, but I don't think things have been run as smoothly as they should have been. There are things they need to address before I am comfortable saying it's wonderful there.

Review by Anonymous

May 2022

At the community the food quality is poor, individual attention with residents is not what it should be, and the ED is very weak.

Review by Anonymous

May 2022

Most of the employees here genuinely care. The activities are great and they seem to try to keep them active, they talk to them, they engage them. I think as memory care goes, I think they rank pretty high.

Review by Jeff M.

May 2022

I have recommended it in the past, and I would again. Coming from a perspective of coming in during COVID, I never saw her AL room room. I have only ever been in memory care. The facility is nice and very clean. They do not take care of certain things, but she is healthy and has a nice room. The price is not ridiculous. For the price and facility, I would recommend it.

Review by Anonymous

April 2022

I like that they try to include most of the residents, if they are able, in the activities. They speak to the residents if they pass them and try to know everyone's name.

Review by Anonymous

April 2022

They are always nice and work hard. They are just short staffed. They have a rotating group of people that I hardly know. They can't control that, but too many people have left. They offer a wide variety of activities. It is a beautiful facility. I was vey happy, but with staff shortages, things are different.

Review by Janice S.

April 2022

The community is new and maintained well and the staff who are there are professional warm and caring. The food served is good and they offer a diverse amount of activities.

Review by Melissa P.

April 2022

The staff at the community are friendly and helpful and they provide very good service. The people who work in the front desk specifically are extremely helpful.

Review by Samantha S.

April 2022

My dad has been somewhere else, and this is so much better than where he was before.

Review by Shelton H.

March 2022

Considering what the community has gone through with COVID, they are handling things just fine.

Review by Julie G.

March 2022

It is a very inviting and warm environment. The entire staff are all incredibly nice. It is a very positive environment.

Review by Anonymous

March 2022

The community is cleaner and has a nicer appearance than other communities. There are great activities and friendly staff at The Phoenix at Milton.

Review by Anonymous

February 2022

It seems like a nice property, but I still don't know enough about it to be confident in recommending it. My loved one was recently transferred there.

Review by Sarah K.

February 2022

Every month we get a bill for the salon, and I have talked to the community person and ED about this. They said they would only do it twice a year, yet I get charged for it on bill every month. They just keep doing this, and I am upset about that.

Review by Amy A.

February 2022

It is a caring community. Everybody seems to looks after each other, including staff and patients.

Review by Anonymous

January 2022

The size of the community is great, not too big or small. The staff really makes an effort with the residents, but they're also very understanding of who they're dealing with. The staff will treat your loved one with respect and kindness.

Review by Chris S.

January 2022

Everyone there is really nice. The place is clean, and they take good care of the residents.

Review by Anonymous

January 2022

The staff is not that great.

Review by Scott B.

December 2021

The staff is helpful and responsive and my dad's been happy there.

Review by Anonymous

December 2021

They have great staff and it's a great community, and we looked at a lot of places before we decided on this one.

Review by Anonymous

December 2021

Everything that I've said above.

Review by Alison T.

December 2021

We've been through other communities, and the staff here is so pleasant and caring and the community is nice and homey. It doesn't feel clinical at all and I feel like my dad is well taken care of and respected.

Review by Debbie R.

November 2021

The community area is very pretty and the staff is patient and friendly.

Review by Anonymous

November 2021

It looks really nice, the people are friendly, and you would enjoy it here.

Review by Anonymous

November 2021

The community does not have enough personalized care.

Review by Mike and Laura D.

November 2021

The community is run very well.

Review by David R.

November 2021

The facility is in good shape, they are good to my father, and the price is reasonable.

Review by Linda R.

October 2021

It is beautiful, they are good at care taking, and they are concerned about residents and their families.

Review by Anonymous

October 2021

The community is beautiful, but it does not have a good outdoor area at all. They have a fire pit, but it is difficult to get to if you have limited mobility. They need an outdoor garden area or something for the

Review by Dave B.

October 2021

The community has a really good atmosphere, really nice people, and a great quality of care.

Review by Janice S.

October 2021

It is a great size, with a good amount of people, easy to navigate, and the people are wonderful.

Review by Anonymous

October 2021

It is high quality. We have been at another community that was dirty and not very well staffed. They are clean with full staff, and everyone is very friendly.

Review by Anonymous

September 2021

It's clean, I believe the people there are very caring. They are super supportive but they could use improvement on communicating better but I understand due to unknown waters. Great community overall!

Review by Tom S.

September 2021

Everyone is super nice and it is very clean and in a good location.

Review by Jeff M.

September 2021

It is a good community, the rooms, and community are kept clean and the staff are friendly.

Review by Lee W.

August 2021

The facility is a beautiful place, they have great staff, overall it is a good experience so far.

Review by Anonymous

August 2021

Food quality, care quality, and communication transparency.

Review by David S.

August 2021

Review by Julie G.

July 2021

I think it's a good environment. They have very friendly staff and I am pleased with the way they care for my loved one.

Review by Lisa R.

July 2021

I would say the management staff are very caring and conscientious.

Review by Luis V.

July 2021

I would say it is convenient and the staff is great. The front desk and everyone is very professional.

Review by Sonja F.

July 2021

I would just tell them it's a wonderful place to be.

Review by Anonymous

July 2021

I think they need more communication

Review by Lynne P.

June 2021

The Phoenix at Milton is clean, cheerful, bright, active, engaging, and well managed.

Review by Dax S.

June 2021

The staff and there willing to work with. They made sure that I was comfortable as well as my family member.

Review by Anonymous

May 2021

They have been very good to my mother, and they have taken good care of her.

Review by Anonymous

May 2021

I think the friendliness and the concern that they seem to give is good.

Review by Anonymous

May 2021

I am satisfied with the overall care and quality of my mom and facility.

Review by Alison T.

May 2021

The communication has been pretty solid, and my dad looks better with him being in the facility. He seems to be healthier overall and seems to be doing better. The quality of care seems to be really good.

Review by Debbie R.

April 2021

I would definitely recommend The Phoenix at Milton. It is warm, friendly, clean, and respectful. The facility is beautiful. We are very pleased, and I am so thankful for them for providing a place for my dad for the ages. They have levels of care that keep him safe in his old age.

Review by Teresa A.

April 2021

They care about their community and the residents. They do not always get it right, but no one is perfect. They always try to make it right.

Review by Mike and Laura D.

April 2021

Review by David R.

April 2021

I definitely would recommend The Pheonix at Milton because overall it has a combination of great qualities such as being a nice facility, good and friendly working staff, and my father has a positive experience.

Review by Stefan H.

March 2021

The cleanliness, professionalism, and activities were all top notch at The Phoenix at Milton.

Review by Linda R.

March 2021

The location is great, the staff is wonderful, and it is a very pretty and beautiful facility.

Review by Hellaine N.

March 2021

I would recommend The Phoenix at Milton. The staff is nice, and the place is nice. Others would enjoy coming here. Even though I don't participate, there are a lot of activities for the residents and stuff.

Review by Anonymous

March 2021

I feel like the new director is more responsive. I am happy.

Review by Anonymous

March 2021

I would recommend them because of the staff that work there are all great and do a wonderful job. I have been very happy with the friendliness of the staff and their willingness to handle any issues that may come up. We have had not issues since we moved our loved on into the facility. Everyone who works there are so nice and helpful.

Review by Tanya B.

February 2021

I would say that you can feel a sense of relief that they will do their best to honor what they say, and they will take care of their residents. They are very family oriented.

Review by Anonymous

February 2021

There seems to be a tremendous amount of changes in the supervisor and management positions. Some people are not qualified for their positions and they will hire anyone who comes in. I do not trust most of the care staff that they have because they have no idea what they are doing. It would help for them to have a clean slate and hire people who have experience. The food is not what it should be, and it seems as if things are only getting worse.

Review by Katherine S.

February 2021

The staff has been really personable. I like the smaller size because I know staffing can become an issue with larger places. It is fairly stable with staffing. The staff can get to know the residents.

Review by Shelton H.

February 2021

I would tell them to ask a lot of questions before they go, and I would tell them to ask about COVID.

Review by Joanne P.

January 2021

They make the facility feel like its home. They do everything in the clients way, and they are very respectful. They have loads of patience. They don't yell at anybody, and they keep them protected. They are not mean. It is structured so that it is good for the people.

Review by Anonymous

January 2021

I would not recommend them to anyone at all. They have a lack of communication and service within the whole building. They do not live up to anything they promised when we were visiting to live there. They promised rainbows and gold but we have been given dirt and their care is not where it should be. My Mom has been in the hospital for 3 months due to their lack of responsibility and willingness to help her.

Review by Randy R.

January 2021

I would recommend them to anyone looking. They have been great with my Dad and everyone there has been very nice. I have heard great things about John and Elizabeth is top notch and she is wonderful. Lindsay the entertainment person is amazing as well and does things around the facility that are not even in her job description. The way their employees care about the residents is like nothing I have ever seen at any other facility.

Review by Mike C.

January 2021

As long as the communication improves I will recommend them.

Review by Anonymous

January 2021

I would not recommend them to anyone at all. Once the virus is over we will move him right away to a different facility.

Review by Alma "Timmy" W.

January 2021

I have not been to any other facility so It seems to be the best one around.

Review by Bob T.

December 2020

Review by Luis V.

December 2020

Review by Sonja F.

December 2020

Review by Dave B.

December 2020

Review by Anonymous

November 2020

I love the Phoenix. The go above and beyond taking care of their residents. I am happy with everything they do and how much they care for the residents and our family. The staff members are all very nice and inviting right when you walk in the door. They always have fun activities planned so that they can get them moving and involved.

Review by Anonymous

November 2020

I would most defiantly recommend them. I am very happy with the facility and the staff that work there. Their food is great and I never hear anyone complaining. I like the location of the facility and all of the activities they have for the residents. They always have something fun going on.

Review by Anonymous

November 2020

I would not be educated enough on the facility to be able to recommend them at this moment. They do a great job with the residents but I think there are a few things they can Improve on.

Review by Tracey B.

November 2020

Review by Jeff M.

October 2020

The Phoenix at Milton is a very nice community from the window and what I can see from the outside, but I have never seen her room so I can't say what it looks like on the inside.

Review by Charlotte S.

October 2020

I do not know at this point because we are not able to go in. I have to give them more time.

Review by Lynne P.

October 2020

I would recommend to anyone because my Father is thriving there and looks the happiest he has been in awhile.

Review by Anonymous

October 2020

I am undecided on if I would recommend yet, because my Parents just moved in. I think they have a lot of things they need to work on and I need to be able to go in the Facility before I would recommend.

Review by David B.

September 2020

The Phoenix at Milton is very nice and is a whole lot better than the last one she was in. She has been there for years, and we are satisfied.

Review by Teresa A.

September 2020

Review by Allan 'Zuke' Z.

September 2020

Review by Drayton C.

September 2020

Review by Marvin S.

September 2020

Review by Julie G.

August 2020

Yes, I would recommend to anyone looking. From the director to all of the staff and caregivers everyone is incredible kind and professional. They are all so caring and would do anything to help my Mom. They keep their rooms very clean and call us often. My mom is able to do a little bit more now since the shut down which is great. They were able to get the virus under control and make sure my mom and everyone there was safe. They go the extra mile to take care of their residents.

Review by Courtney T.

August 2020

I would recommend to anyone looking to move their loved ones into a facility. I love the facility and what they do. Their quality of care is excellent. The activities are great and so is the Director in charge of them. The meals are so good and they have a huge variety. My fathers health, safety and emotional well being are well taken care of. They make sure to go the extra mile to make my Dad feel safe and taken care of.

Review by Anonymous

August 2020

Yes, I would recommend. I am pretty neutral because I think that the facility as a whole have a lot of things they need to work on before I am 100% certain that I would recommend to someone.

Review by Amy A.

July 2020

Yes I would recommend to my friends and family. I think it is a nice place to live and they seem to really care about the residents.

Review by Joey M.

July 2020

My mom lives there, they take good care of her, and it's a good place.

Review by Joanne P.

July 2020

I tell others that they'd love this place. It's a well run machine, they respect your opinions, and if you have any issues, they get to them right away.

Review by Anonymous

July 2020

Review by Beth V.

July 2020

They genuinely care about the residents and the residents' families.

Review by Brent C.

June 2020

It's a very nice facility, they have good management, and they handle a higher level of care than other facilities.

Review by Philip C.

June 2020

I'd like to see them improve in everything I've already mentioned.

Review by Jackie M.

June 2020

It's very clean, the people are very nice, and my mom really enjoyed the other residents.

Review by Maria V.

June 2020

I think it is a great facility.

Review by Dave B.

June 2020

Based on everything I've said up to this point, I would recommend it to others.

Review by Katherine S.

May 2020

I have done this before.

Review by Laura C.

May 2020

Yes I have done this before.

Review by Janis C.

May 2020

They stand out. During this virus, they have kept the residents safe and done the best they could to take care of them given the circumstances.

Review by David N.

May 2020

Absolutely we already have.

Review by Ellen G.

April 2020

My mother and I have been to 3 assisted livings facilities since May of 2018. We were fortunate enough to find The Phoenix at Milton on our third try. The nursing and the staffing was superb. Sarah Ellis, the nursing director, and the concierge Jackie were great. The care was superb, but my mother just didn't' live long enough to enjoy it. If I knew anybody that wanted or needed an assisted living home, I would definitely recommend The Phoenix at Milton. Everyone there is caring, loving, and giving. My mother was treated horribly at the other facilities, but she said," I can't wait to celebrate my 100th birthday," when she moved into The Phoenix at Milton. I could sleep at night knowing they were taking good care of her.

Review by Anonymous

April 2020

The Phoenix at Milton has friendly management staff, but the caregivers who are one on one with the residents are lacking professionalism.

Review by Anonymous

April 2020

The people are friendly, helpful, and kind. It is a new facility which is nice, it is pretty clean, and it seems pretty safe.

Review by Anonymous

April 2020

I feel confident leaving my mom in their care which is saying a lot. The Phoenix at Milton is a really nice place. The people are friendly, the facility is clean, and it doesn't smell like urine ever. The food is good as well, and all of those things were key factors in our decision.

Review by Mike C.

April 2020

I would tell others that the nurses at The Phoenix at Milton are absolutely wonderful, and they provide individual care. The facility itself and all that it has to offer is very nice as well.

Review by Bill W.

March 2020

The Phoenix at Milton has courteous administration, the cleanliness is great, and they provide good food.

Review by Jeff S.

March 2020

The Phoenix at Milton is a beautiful facility, and the management staff and core staff are very good and responsive. There have been some issues that my mom has had, but I would support others in being there.

Review by Luis V.

March 2020

I would say that if someone put their loved one at The Phoenix at Milton, they will be well provided for completely with very little worries.

Review by Stephanie C.

March 2020

The quality of care is really good, and it is a nice and beautiful facility.

Review by Randy R.

March 2020

The Phoenix at Milton is a community. The staff care, and they do a good job.

Review by Beth W.

February 2020

I would recommend it because the facility is very nice. It's very well appointed to look like a hotel instead of a health care facility. The staff is very accommodating as well.

Review by Allan 'Zuke' Z.

February 2020

It is a great facility, there is good staff, and they are willing to help with whatever our needs are.

Review by Ethelyn G.

February 2020

I would tell others that the staff are very passionate about what they do and they are very knowledgeable about their jobs. The executive director is fair, passionate, and good at what he does, and it is a beautiful community. The food is really good, and we feel like it is the best place for our parents at this time in their lives.

Review by Cindy W.

February 2020

There are people that are very caring, helpful, and do a good job assisting the residents, but some are not. It is a nice facility.

Review by Marvin S.

February 2020

They do a pretty darn good job. They are not perfect, there are things that I would like to see them do that they are not quite there on, but it is pretty good.

Review by Bob T.

January 2020

As soon as we moved there, I called the woman in charge at Piedmont Hospital. I told her she had to come see it because it is affordable, and I think she could recommend a lot of people here.

Comment on "Activities" by Bob T.

January 2020

They really do offer good activities and events. It would be easy for them to slide by on those, but they don't. There is an adorable woman that is in charge of the arts and crafts. She comes down and pulls him upstairs, and he has a wonderful time up there. Everytime she comes by she gives him a kiss, and he returns it immediately.

Review by Julie G.

January 2020

The facility is beautiful and well maintained. The staff is incredibly caring and consistent.

Review by Anonymous

January 2020

The Phoenix at Milton offers top quality care, and it is a great facility.

Review by David B.

January 2020

We came to The Phoenix at Milton from another place. It is night and day compared to where we were, and everyone in my family is very happy.

Review by Mark Z.

January 2020

The people are what I love about The Phoenix at Milton. The people that I have to ask questions for are knowledgeable about things, they act upon things that I ask, they get me an answer quickly or they know what the answer is off the top of their head. More times than not they have the answer right off the top of their head. I appreciate the cleanliness because it is a new facility, but they are keeping it clean as well. It appears that in another 5 years it will still be nice.

Review by Anonymous

December 2019

Based on what is around us, I would recommend but with some reservation. I'd need to see more attentive medical care and more engagement with individual medical needs. Also improvements to the food quality.

Review by Teresa A.

December 2019

I would recommend The Phoenix at Milton because it is a family atmosphere and they truly care. It is apples to apples with other facilities pretty much anywhere in regards to the food, lodging, and activities, but it is the quality of caregivers and the people that sets The Phoenix at Milton apart.

Review by John S.

December 2019

The service, quality of care, and attention is great. If we needed to have my mother in assisted living again we would go back to The Phoenix.

Review by David R.

December 2019

The Phoenix at Milton is an excellent facility with great staff as well.

Review by Amy A.

November 2019

The facility is nice, and the staff is good.

Review by Anonymous

November 2019

The residents have the ability to call for help and the food is good. The front desk and social committee are excellent. They are outstanding people that work there.

Review by Anonymous

November 2019

I hate to recommend an assisted living home, but if I needed to then I would recommend The Phoenix at Milton.

Review by Joanne P.

November 2019

To be able to leave your loved one in a place and not feel worried, especially for memory care, I would 100% put him there again. They treat everyone with utmost respect and they are very kind. The caregivers are all trained and know how to handle all kinds of different issues.

Review by Joey M.

November 2019

Review by Anonymous

October 2019

N/A

Review by Deena C.

October 2019

I recommend The Phoenix at Milton all the time. If it was closer to some of my friends they would have their parents living there by now. I am willing to drive 45-50 minutes to get there because I love it that much.

Review by Anonymous

October 2019

Review by Anonymous

October 2019

The overall care is excellent. Even with little bumps in the road, they are very quick to help and resolve any issues.

Review by Lauri L.

October 2019

Everything The Phoenix offers makes it amazing. From the community to the staff to the activities. The staff always does more than whats expected.

Review by Philip C.

September 2019

I would recommend The Phoenix at Milton, but I would be hesitant because of the amount of turnover. One month the bill comes in an email, and the next it doesn't. They don't know why. It is just a lot of little things.

Review by Amy T.

September 2019

The community is very convenient to my house and my work which is very important to me. If it didn't meet the care that my mom needed, we wouldn't have her there just for convenience, but it is nice.

Review by Bill W.

September 2019

We have been very pleased with the care, the facility, the staff, and the pricing is comparable to other facilities of this nature in the area.

Review by Luis V.

September 2019

The Phoenix at Milton is a good place to check out and consider.

Review by Anonymous

September 2019

I definitely would recommend The Phoenix at Milton. I have already had people ask, and I said I highly recommend it, and it is very good. I like the friendliness of the community. The director, and everyone that is there is friendly in their capacity and they treat everyone with respect.

Review by Anonymous

August 2019

I think the staffing is low and a couple adjustments in the food options need to improve.

Review by Teri M.

August 2019

The quality of care and friendliness of the staff is awesome.

Review by Beth W.

August 2019

The consistency of the every day staff needs to improve and then they come and they go which is hard. It's not that I don't recognize the decisions made by the executive board, because I do. It is in the detail that they need to improve.

Review by Ethelyn G.

August 2019

They really have excelled at all the things are important to my family. When you are confident and satisfied with how someone is treating your family you are likely to recommend it to other families.

Review by Allan 'Zuke' Z.

July 2019

The facility is a very friendly atmosphere, well maintained, good management, and they will listen to any input you have. They are just a little slow sometimes with the care. They are trying to hire more but there are just not enough applicants. I talk to them each week if not twice a week.

Review by Patricia H.

July 2019

I have already recommended The Phoenix at Milton to others. I would tell friends and family that it is quiet, pleasant, friendly, and the staff do a good job for what they are able to do. We have been to several other facilities, and we are now at the Phoenix and we are satisfied. I also have a camera in the room and I do not think that the staff treat him any differently than they would without it. They would not slap or hit him, so overall I am happy with the people that are working there.

Review by Debbie R.

July 2019

I would tell friends and family that is is a beautiful, fresh and clean facility, the staff is top notch, the food is delicious, the activities are fun, and that people develop strong friendships there.

Review by Jennifer K.

July 2019

I am likely to recommend The Phoenix at Milton because of how clean it is, how incredible the staff are, it is modern, how nice Katie is, louis is so helpful , and they remember our names. Everyone that visits thinks that he is living in a resort.

Review by Bob T.

June 2019

I very much would and do recommend the Phoenix at Milton. They are all so wonderful and my husband is absolutely flourishing and doing so much better than he was at his previous community.

Review by Anonymous

June 2019

My mother's enjoyed it. I've been very happy with the care she's gotten.

Review by Traci G.

June 2019

I would recommend The Phoenix at Milton because the staff is kind and friendly. It's always clean. It's been a pleasurable experience.

Review by Marvin S.

June 2019

Review by Valerie C.

May 2019

My mother is thriving at The Phoenix at Milton. The quality of care exceeds my expectations. I've recommended them a number of times.

Review by Chris D.

May 2019

The Phoenix at Milton is a beautiful community, the food is good, and the staff is excellent, especially the nursing staff.

Review by Anonymous

May 2019

There would need to be a lot of change before I could recommend The Phoenix at Milton.

Review by Laura H.

April 2019

The Phoenix at Milton is a nice facility and it is very aesthetically appealing.

Review by Anonymous

April 2019

It's a beautiful and clean community. They provide a lot of activities and engage the residents. I would recommend The Phoenix at Milton to others looking for a community.

Review by Anonymous

March 2019

Mom is doing well there and I'm happy with The Phoenix at Milton. I have recommended the community to others but I do share some of my concerns just in case they might apply to them.

Review by Laura C.

March 2019

I think the Phoenix at Milton is a nice clean community that has a pleasing atmosphere more like that of an apartment building versus a nursing home. My mom really enjoys being there and enjoys the environment of the community.

Review by Carol L.

March 2019

I think the Phoenix at Milton is a lovely community with many great staff. I would encourage families looking to move in that they really communicate with the community regarding their loved ones care, especially in the beginning, in order to make the transition to Assisted Living easier.

Review by Anonymous

March 2019

Based on our experience at previous communities, The Phoenix at Milton is pretty darn good.

Review by Anonymous

February 2019

The Phoenix at Milton is a wonderful community. It is beautiful and has been kept looking clean and new since its opening. The staff are friendly and do their best to make sure every resident is well cared for and feels at home. I really couldn't have asked for a better place for my loved one.

Review by Cheryl M.

February 2019

They're friendly and caring. They take in a higher level of care than other assisted livings,

Review by Teresa A.

February 2019

It's a great place. It's not too big. It's not too small. They're engaging and they care about the residents. They try to keep the residents interacting with each other. For our family, having a church service is very important. They offer a church service and Bible study.

Review by Beth W.

February 2019

It's a good community and the meals are good. They have good activities and all. Just make sure that this place is what the resident wants and that they like the activities.

Review by Anonymous

February 2019

We're very fortunate to be here. It's home and it's very comfortable.

Review by Anonymous

January 2019

The facility is new and clean. The food is good and they take care of their residents.

Review by Diana C.

January 2019

If you ever need this kind of care, this is the place to go. In a really bad circumstance, this was a really good place to find.

Review by Anonymous

January 2019

My favorite part is the personalities of all the staff. They're attentive, pleasant, and caring. They're also very compassionate. They do what they can with the knowledge that they have.

Review by Alex F.

January 2019

It's very clean, new, and bright. They have very active people.

Review by Allan 'Zuke' Z.

January 2019

Whether or not a family should go to the Phoenix at Milton depends on what a family wants. If a resident doesn't need a lot of care, then I would recommend the Phoenix at Milton since the food and activities there are great. If a resident does need a lot of care, I would not recommend the Phoenix at Milton.

Review by Ethelyn G.

January 2019

We've had a great experience so far with the staff, location, and environment.

Review by Amy T.

December 2018

The people that take care of my mom are really, really great with her and her situation. Jay, the director, has been really helpful in dealing with issues that have come about. They handled the situation very well. I also like their approachability. They really care. The facility is also beautiful and really nice.

Review by Debbie R.

December 2018

It is beautiful to look at. There are never any unpleasant smells. My dad refers to it as a 5-star hotel. The food is fabulous. The staff is friendly and respectful. There are plenty of opportunities for people to interact with each other. The parties are outstanding, and the family meals are delicious. Me, my family, and my dad feel truly blessed to have found Phoenix.

Review by Marvin S.

December 2018

The quality of care is good. It is a good place!

Review by Anonymous

December 2018

I have no problem recommending The Phoenix at Milton. The overall care that my mom has received is great. It's a great place for more self-sufficient residents.

Review by Bob T.

December 2018

I couldn't be any happier! I have recommended others. It is new, it is spotless, and it has the most caring staff. Thank you to them!

Review by Valerie C.

November 2018

Review by Anonymous

November 2018

They handle themselves nicely. It's a great place.

Review by Anonymous

September 2018

Our experience has been very good. I've recommended the Phoenix to multiple people already.

Review by Terri M.

September 2018

The Phoenix at Milton has great caregivers. My mom also enjoys all of the activities -- especially attending the church services, playing BINGO, and watching musical performers.

Review by Laura C.

September 2018

Everybody at The Phoenix at Milton has been open and receptive. They make sure we're getting everything we need -- from the right paperwork to the right treatment for my mom.

Review by Anonymous

August 2018

I would tell anyone that they should visit. Its a nice facility, and the people are nice. Its a beautiful building with great amenities.

Review by Anne V.

August 2018

Its a beautiful property.

Review by Cheryl M.

August 2018

They're very attentive and responsive to our needs. They're willing to work with your situation whatever it is.

Review by Grace M.

August 2018

I couldn't ask for better care for my husband. The staff was very friendly and nice during his two-month stay at The Phoenix at Milton.

Review by Teri M.

July 2018

I highly recommend them for their care, and the friendly environment. They also offer so many activities.

Review by Debbie G.

July 2018

I would say that its an awesome place.

Review by Teresa A.

July 2018

I would have given it a 5 about 3 months ago, but currently I would say that they're in transition in getting their staff up to speed. They have more residents now, which requires more staff. Its a great facility, but they have some challenges getting the staff up to speed. I would recommend that people go look at them though.

Review by Anonymous

June 2018

My mother loves it there. I feel like she's in a good place so I would recommend it to other people, and I actually have already.

Review by Carol B.

June 2018

I always feel that my parents are safe. The staff also seems to genuinely care about the residents. I'd say that it feels like an incredible value for the money, and the facility has a high end appearance. The staff and residents seem to hold themselves a little higher because of how they feel in the community.

Review by Anonymous

May 2018

They need to improve their response time for when the residents need help. The hairstylist should come more than once a week because she doesn't have enough time to do everyone's hair.

Review by Traci G.

May 2018

It's convenient and clean. They have great activities. They're interactive with the high school students, so they get to interact with young people too.

Review by Ken H.

April 2018

It is a nice place and they have great activities. I am appreciative because I know it is a difficult area to work in, especially with all of obsolete residents.

Review by Tommie T.

April 2018

It is fine.

Review by Julia H.

April 2018

I don't think we could get any better care any where else.

Review by Donna L.

March 2018

How they treat my mom and me - I was there a couple of days by myself getting her moved in and they recommended people to help me move her furniture. It was the most hectic, stressful time of my life and it ran so smoothly - it was truly amazing.

Review by Terri M.

February 2018

The facility itself is top notch - it is like a fancy hotel. The staff is also excellent! I am really pleased with the dedicated dining room staff in addition to the caregivers so that they caregivers can help the residents all over the building and do not have to worry as much about the ones in the dining area.

Review by Patricia S.

February 2018

We are satisfied overall with the facility. We have nothing huge that would make us say it is not a good place - its a very good place!

Review by Terry S.

February 2018

I already have! The experience that I have had and what I see going on there makes me feel like I am in a better position than most people to recommend The Phoenix at Milton because i am there so much.

Review by Reese K.

January 2018

I would tell a friend that the community is beautiful and convenient and the personalities of the staff are great.

Review by Justin W.

December 2017

The Phoenix at Milton is overall a nice community with a nice environment that is very positive, very clean and I think they do a good job of caring for my mother and for the other residents.

Review by Carol B.

December 2017

The Phoenix at Milton provides quality care, a clean safe environment, friendly caring staff and is cost effective vs the other states we looked at for care since all of the children are spread out in different states.

Review by Teresa A.

December 2017

They have so many caregivers at The Phoenix at Milton that are sweet loving people. In addition to the food, the nurturing atmosphere of the community was the second reason we chose the Phoenix at Milton. My mother is comfortable there and feels like she is in a loving home like environment.

Review by Anne V.

November 2017

The Phoenix at Milton overall is a very nice community. The food is good, the people are very kind and out of all the places she has lived, I really do like the overall feel of this community.

Review by Cheryl M.

November 2017

The staff are very caring and compassionate at The Phoenix at Milton. I don't have much experience with other communities, but I think they do a superior job compared to other places. I would say that with any community, you have to be aware of what's going on and involved with the community to ensure the absolute best level of care for your loved one.

Review by Ken H.

October 2017

The Phoenix at Milton is a beautiful facility. Everyone is helpful and in my opinion you can't get better service anywhere else.

Review by Traci G.

October 2017

The staff at The Phoenix at Milton are very attentive, friendly and caring. It is a beautiful community and is great all the way around.

Review by Anonymous

September 2017

It is a very overall good community, very pleasant with good food and a good dining experience. After several weeks my mother, despite being difficult and in pain after a precipitating event, ultimately the Director figured out a way to leverage the Physical Therapist to get her out of her apartment and to the dining room and once that happened she became much more engaged and settled in and considered it home.

Review by Rhonda C.

September 2017

I understand it takes a while to learn the person, but I think after a month we should be much further along than we are now. I do love the facility itself and it's cleanliness and in comparison to other facilities I visited it is the nicest.

Review by Thomas B.

September 2017

I know it is tough to find a community to entrust the care of your loved one, but with the Phoenix at Milton you have found the right place and you can feel comfortable knowing your loved one is being well cared for.

4.5 (249 Reviews)

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