Experience Management

Data without context is meaningless

With SAVANT’s team of highly trained Live Call Interviewers, along with our multi-touch multi-channel cadence, you’re able to maximize the experiences you deliver by monitoring and taking action on context-rich feedback, all in real-time.

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On a scale of 1 to 5, how would you rate the Quality of Care?

I'd give that a 3.

And what improvements would you need to see in order to rate it a 4 or 5?

They need to do a better job with med management.

Medication management, got it. What about medication management do you think could improve?

They are often late in giving mom her morning meds, sometimes it’s after lunch.

I understand. What are the implications of late medications for your mom?

They ran out of medication a few times and the pharmacy they use isn’t a 24/7 pharmacy so we couldn't even get mom her meds. Her medication is critical for her heart health so med management is a big concern for us.

The traditional method of sending out a paper or electronic survey once or twice a year is outdated and almost unusable. SAVANT's live phone surveys provide a continuous pulse of context-rich data allowing us to directly address areas of concern almost immediately based on real-time data, not some snapshot in time once or twice a year.

Tim Bush, Former COO

Phoenix Senior Living

Monitoring & Alerts

Stay ahead with online review tracking and alerts

When it comes to providing personalized high-touch care for your residents, does sending out a mass email or paper survey really make them feel warm and show you really care about their feedback? Or would a live candid conversation with another human whose empathetic and understanding towards their feedback be more high-touch?

SAVANT’s Live Call Interviewers are trained to understand the resident experience, in fact many of the Interviewers have a close relationship to senior care with their parents and have had the experience that your families are going through.

Our Interviewers will engage your families and residents in a warm empathetic journalistic style conversation to learn about their experience with your communities. From there high-tech kicks in and our cloud-based reporting provides in depth context-rich feedback to your management team and frontline staff to make sure you’re offering the best personalized experience possible for each individual resident.

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Respond & Request

Build loyalty by responding. Drive more leads with fresh reviews

Your Reviews Aren’t Important, They’re Critical

More consumers are reading online reviews than ever before. Even more important for senior care providers, 83% of individuals surveyed said care services is a business type for which reviews play an important role in their decisions, according to Brightlocal’s Consumer Review Study.

Enterprise-Grade Reporting

Whether you have one location or hundreds, easily monitor all of your reviews in a single centralized dashboard

Take Immediate Action

With SAVANT review alerts, your frontline staff can take immediate action to resolve issues and build loyalty, regionals and upper management can set review alerts for low star ratings so they can intervene

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Reporting & Analytics

Turn Reviews into Actionable Insights

Never miss a beat again. Our customizable reporting gives you the ability to identify trends, pinpoint areas of focus, and track your performance over time. Filter your feedback by question (e.g. ‘Likely to Recommend’), care type, etc., providing you with exactly the data you need to continuously improve the experiences you provide.

Enterprise-grade analytics

Monitor your entire organization’s performance at a glance, view individual key metric reports, or drill all the way down to an individual resident's satisfaction feedback - all in seconds with just a few clicks.

Monitor the entire journey

From tour to move-out and from new hire to exit, you’ll have the feedback necessary to convert more prospective residents, stop controllable move-outs, reduce staff churn, and provide more personalized experiences.

Customizable alerts

Have all of your experience data in the palm of your hand by combining SAVANT’s Live Call Phone and text surveys with your reviews from all of the major senior care review sites.

All surveys and reviews in one platform

Have all of your experience data in the palm of your hand by combining SAVANT’s Live Call Phone and text surveys with your reviews from all of the major senior care review sites.

Intelligent Insights

Easily Identify Trends and Take Action

SAVANT AI is the only deep learning AI of its kind, built and trained exclusively for the senior care industry. With Savant AI, you’ll receive automatic insights to help identify critical areas within your locations operations that need improvement, as well as areas of satisfaction to celebrate.

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